EXTENSION OF CREDIT
My Moulding.com or its credit representative reserves the right to determine the qualifications of a customer to purchase goods or services. A customer must posses an appropriate Business License and a completed Resale card must be on file for State to check. Possession of our literature or a visit to our website does not concede the right to buy. Merchandise remains the property of My Moulding.com until paid in full.

TERMS AND CONDITIONS
Terms may be established by completing a credit application. Once approved, open account terms are NET-30 from the invoice date. Orders will not be shipped to accounts with past due balances. Prices are listed in our price list.

1. Refused C.O.D. Orders: Customer is responsible for freight both ways plus 15% restocking fee. Unauthorized refusal of a COD order will result in the loss of C.O.D. privileges to that customer. Their new credit status will be prepaid only.
2. Customer Orders: Requires a 50% deposit before the order will be placed with the factory. Balance (50%) is due upon delivery.

1. Sales Representative: If you do not wish to e-mail or fax orders directly to our office, please contact your sales person. You may contact or leave a message for your local representative by calling our toll free number anytime, 24/7.
2. Orders: In order to reduce errors a hard copy is required on all orders. (fax or e-mail) Order should be legible, with the buyer's name, P.O. number, and contact phone number clearly visible. If no P.O. number is provided, we will use the date and buyer's name as your P.O. number.
3. Deadlines: Box orders received before 2:00 p.m. Pacific Time, will be shipped the same day. Other will be shipped the next day.

1. Warehouse - Because the customer pays the freight, we always ship the least expensive carrier. If any customer prefers another carrier, they may contact their carrier, themselves, for pick-up. Will Call: If you plan to pick up merchandise at one of our warehouses, please indicate the time you will arrive to avoid waiting. A minimum of 3 hours advance notice for will-call is required.
2. Premium Service: Available upon request, on shipment that require handling. (pick up or shipment, under 2 hours). FEE : 5.00 per box.
3. Carrier Damaged shipments: If your shipment is damaged by the carrier, this is an issue to be resolved between you and that carrier. We will assist you with the documentation to make your claim easier, but we cannot handle the claim.
4. Defective Merchandise: Hole for inspection by our sales rep. We will issue a credit upon inspection. A replacement will be sent, via common carrier, at No Charge.

• All prices, written or expressed otherwise, for merchandise and service will be understood as FOB, nearest My Moulding.com warehouse

• We do not back-order any items. You may, however, reorder item and mark it "ship upon arrival." All "ship upon arrival" orders will filled from the oldest date to the most recent.

1. Contact us within 10 days of receipt, if there is any discrepancy in your shipment.
2. If you have an unusable defect, call our customer services dept. Our sales representative will inspect the moulding and get you a Return Goods Authorization (RGA) Number.
3. Returns will not be accepted without a RGA number written on the outside of each box.
4. All unauthorized returns will be refused.

1. There will be a 15% restocking charge, plus the return shipping charges. No returns allowed after 30 days.
2. Canceled orders may require a 15% restocking charge if the order has already been pulled. Once a stick has been cut, it will be billed for the full amount, without the right of return.
3. All purchases of special sale merchandise, customer orders, or discontinued items are final and not returnable.

1. Chips - No charge. No UPS Charge.
2. Corners - You pay ONLY shipping and handling charges.
3. Ordering Samples - Please contact your sales representative. If you do not have a sale rep. please fax your request to (877) 374-8801, or email ( master@mymoulding.com).

• Special / Custom Orders: Call for quotation
• Prices are subject to change without notice
• Printed colors on our catalogue may vary